Refund & Cancellation Policy
Effective Date: 21st February, 2026
Shillong College Higher Secondary Education operates the website www.shillongcollegehse.org (the "Site") to manage student data, facilitate fee payments, and provide school-related services. This Refund Policy outlines the terms and conditions for refunds related to fee payments made through the Site. By making a payment on the Site, you agree to this policy.
1. Scope of This Policy
This policy applies to payments made through the Site for:
2. General Refund Policy
Refunds are processed on a case-by-case basis, subject to the specific terms for each payment type below. All refund requests must be submitted in writing to the school authorities and include:
- • Your name and contact information
- • The student's name (if applicable)
- • Details of the payment, including date, amount and preferably a transaction ID
- • Reason for the refund request
We aim to process approved refunds within 10-15 business days using a payment method deemed necessary or applicable by the school authorities. Refunds are subject to verification and compliance with school policies.
3. Fee Payments
- • All fee payments are final and non-refundable, except as outlined in this policy.
- • Payments must be completed as per the schedule provided by the school.
4. Refund Eligibility
Refunds may be considered under the following circumstances:
Duplicate Payment: If a fee has been paid more than once in error, a refund request may be submitted.
5. Third-Party Payment Processors
- • Payments are processed through third-party platforms. Refunds are subject to their processing times and policies.
- • Any processing fees charged by third parties are non-refundable unless the error is attributable to the school.
6. Refund Request Process
- • Contact our administrative office at the school premises during working hours with proof of payment.
- • Refund requests must be made within 15 days of the payment date.
7. Processing of Refunds
- • Approved refunds will be processed within 7-10 business days through a mode of payment deemed necessary by the school authorities.
- • Any bank charges or transaction fees will be deducted from the refund amount.
8. Cancellations
- • Payment cancellations are not permitted once the transaction is processed.
- • For errors during payment, please contact the school immediately.
9. Exceptions and Force Majeure
Shillong College Higher Secondary Education reserves the right to deny refunds for reasons outside our control, including but not limited to natural disasters, government orders, or other force majeure events.
In such cases, we may offer credits toward future programs or services at our discretion.
10. Changes to the Policy
Shillong College Higher Secondary Education reserves the right to amend this policy as needed. Updates will be posted on our website, and continued use of the website indicates acceptance of the revised policy.
Contact Information
For refund-related inquiries, please contact: